Usability and communication of mobile applications for risk management: the experience of MAppERS

Chiara Bianchizza (a), Simone Frigerio (b), Luca Schenato (b) & Daniele Del Bianco (a)
(a) Institute of International Sociology Gorizia, Via Mazzini 13, 34170 Gorizia (ITALY) (b) Research Institute for Geo-Hydrological Protection, Italian National Research Council, C.so Stati Uniti 4, 35127 Padova (ITALY). Corresponding author-email: simone.frigerio@irpi.cnr.it.


DOI: https://doi.org/10.3301/ROL.2018.59         Pages: 101-106

Abstract

Prevention of natural hazards and support to risk management benefit both from volunteers' engagement and from the deployment of new technologies. The DG-ECHO project, "Mobile Applications for Emergency Response and Support" (MAppERS, 2013-2015), has developed a mobile platform which was tested and applied in floodprone areas. This platform consists of a mobile phone app (MP) and a related dashboard. The platform development implied design, testing and piloting. In order to make the app as user-friendly as possible, research on usability and communication elements was carried out in the preparatory design phase, which is illustrated in this paper.

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